Last Updated: June 25th, 2026
At Dazzolite, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
Returns
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund, return, or exchange.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Custom-made or personalized jewelry
- Engraved jewelry
- Made-to-order pieces
- Gift cards
- Downloadable digital products
- Clearance or final sale items
Because custom jewelry is specially created according to your specifications, all custom jewelry sales are final and cannot be refunded or exchanged.
Custom Jewelry Repairs
While custom jewelry is non-refundable, we stand behind the quality of our craftsmanship.
If your custom jewelry arrives with a manufacturing defect or experiences a craftsmanship-related issue, please contact us within 30 days of delivery. We may offer:
- Repair services
- Replacement of defective components
- Other appropriate solutions at our discretion
Normal wear and tear, accidental damage, misuse, improper care, or unauthorized modifications are not covered.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Items showing signs of wear or use
- Items returned with missing parts or accessories
- Items damaged for reasons not due to our error
- Returns received more than 30 days after delivery (subject to approval)
Refunds
Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed and credited to your original method of payment within a reasonable number of business days.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank, as refunds often require additional processing time.
If you have completed the above steps and still have not received your refund, please contact us at [Insert Email Address].
Exchanges
We only replace items if they are defective, damaged during transit, or affected by a manufacturing defect.
To request an exchange, contact us at info@dazzolite.com with your order details and photographs of the item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of an approved return.
If the item was not marked as a gift, any refund will be issued to the original purchaser.
Return Shipping
To return an eligible item, please send it to:
Dazzolite
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or shipping damage.
Shipping costs are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount where applicable.
For high-value items, we recommend using a trackable shipping service and purchasing shipping insurance. Dazzolite cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographs and your order number. We will work to resolve the issue promptly.
Need Help?
For questions regarding returns, refunds, exchanges, or jewelry repairs, please contact us at:
Email: info@dazzolite.com
We are committed to ensuring you have a positive experience with Dazzolite and will do our best to assist you with any concerns.
